Privacy Policy

Espinola Transportation Services LLC ("Espinola," "we," "us") provides private car service in Greater Boston. This policy explains what information we collect when you visit espinolats.com, request a quote, book a ride, call or text us, or sign up for our emails, and how we use it.

By using our website or services, you agree to this policy.

We collect information you give us directly:

• Contact details: your name, email address, and phone number when you fill out our contact form, request a quote, book a ride, or sign up for our emails.
• Trip details: pickup and drop-off addresses, dates and times, flight numbers, number of passengers, luggage, and any special requests.
• Payment information: card details you enter when booking. Payments are handled by our booking and payment providers, and we do not store full card numbers ourselves.
• Communications: anything you tell us by phone, text, email, or social media.

We also collect some information automatically when you visit our website, such as your IP address, browser and device type, pages you view, how you got to our site (for example, from an ad), and general location based on your IP address.

• To give you quotes, book and complete your rides, and process payment.
• To contact you about your trip, including confirmations, driver details, and changes.
• To answer your questions and provide customer support.
• To send you deals and promotions if you signed up for them. You can unsubscribe at any time.
• To improve our website and services and understand how people find us.
• To show you relevant ads on other websites and social media.
• To keep our services safe, prevent fraud, and meet legal requirements.

Our website uses cookies and similar tools to understand how visitors use the site and to measure our ads. These include Google Tag Manager and Google Analytics, and advertising tools from Meta (Facebook and Instagram), LinkedIn, and Google. These companies may collect information about your visit and use it to show you our ads on their platforms.

Our contact form is protected by Google reCAPTCHA, which is subject to Google's Privacy Policy and Terms of Service.

You can block or delete cookies in your browser settings. You can also control ad personalization through Google Ad Settings, your Facebook and LinkedIn ad preferences, or the opt-out tools at optout.aboutads.info. Blocking cookies may affect how parts of the site work.

We do not sell your personal information. We only share it in these situations:

• Service providers: companies that help us run the business, including our booking and dispatch platform (Moovs), payment processors, our website host (GoDaddy), email and text messaging tools, and analytics and advertising partners. They may only use your information to provide services to us.
• Chauffeurs and affiliates: your driver, or a trusted partner company if we arrange your ride through them, receives the trip details needed to pick you up.
• Legal reasons: when required by law, to respond to legal process, or to protect the safety and rights of our passengers, drivers, or business.
• Business transfers: if the business is sold or merged, your information may transfer to the new owner under this same policy.

If you give us your mobile number, we may text you about your booking, such as confirmations, driver arrival, and trip updates. We will only send promotional texts if you agree to receive them. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not share or sell your mobile number or text messaging consent with third parties for their own marketing purposes.

We keep your information as long as we need it to provide our services, keep business and tax records, resolve disputes, and meet legal requirements. After that, we delete it or remove details that identify you.

We use reasonable safeguards to protect your information, including secure booking and payment systems and limited access to customer data. No system is completely secure, so we can't guarantee absolute security. If a breach affects your personal information, we will notify you as required by Massachusetts law.

• Emails: click "unsubscribe" in any marketing email.
• Texts: reply STOP to any message.
• Cookies and ads: use your browser settings or the ad preference tools listed above.
• Access, correction, or deletion: contact us to ask what information we have about you, fix something that's wrong, or ask us to delete it. We may need to keep some records for legal or tax reasons.

Depending on where you live, you may have additional privacy rights under your state's laws. Contact us and we'll respond within the time the law requires.

Our website is not meant for children under 13, and we don't knowingly collect their personal information. Rides for minors are booked by a parent, guardian, or other adult.

We may update this policy from time to time. The date at the top shows when it last changed. If we make major changes, we'll post a notice on our website.

Espinola Transportation Services LLC

Phone: 978-219-4309

Email: Joe@Espinolats.com